Every learner, parent and community member has a channel to raise a concern — and the right to a timely, tracked response. Feedback arrives by web, SMS and WhatsApp, and moves through a transparent case workflow.
📱 SMS “EDU” to 44001 (toll-free)
💬 WhatsApp +252 61 000 4400
☎ Hotline 449 · Sat–Thu 8am–4pm
This form, plus the public transparency portal. Structured categories route cases to the right officer automatically.
54% of reportsToll-free 44001 in Somali and English. Ideal for low-connectivity districts; two-way status updates by text.
31% of reportsChatbot intake with photo/voice attachments, then a case officer. Popular with diaspora and urban parents.
15% of reports| Ref | Category | State | Channel | Stage | Age | Priority |
|---|---|---|---|---|---|---|
| ACC-4871 | Safeguarding | Banaadir | Investigation | 2d | Urgent | |
| ACC-4869 | Capitation grant | Jubaland | SMS | Triage | 3d | High |
| ACC-4863 | Infrastructure | South West | Web | Triage | 4d | Medium |
| ACC-4851 | Access barrier | Galmudug | SMS | Closed | 11d | Medium |
| ACC-4844 | Learning quality | Puntland | Web | Closed | 14d | Low |
Report captured from any channel, given a reference, categorised and consent recorded.
Officer assigns priority and routes; safeguarding cases escalate to the protection focal point.
Assigned owner gathers facts, may request school/district input, logs evidence on the case file.
Action agreed and taken; reporter informed of outcome via their chosen channel.
Case closed, satisfaction checked, and anonymised statistics flow to the public dashboard.