Purpose: a structured register for feedback and complaints received from beneficiaries and communities through help desks, feedback boxes, hotlines, surveys and community meetings. Each item is logged with who received it, the person who raised it, the theme and category, then referred and followed through to closure. Sensitive and safeguarding items are flagged for escalation.
| Ref | Date | Theme | Cat. | Person | Location | Status |
|---|
The beneficiary feedback register operationalises MoECHE's feedback and complaints mechanism. It follows the standard classification (categories 0–6): routine feedback and requests are handled by programme teams, while categories 5 and 6 (safeguarding/PSEA and abuse allegations) are automatically flagged and must be escalated to the safeguarding focal point only.